Dealership Complaints

Issues with a Dealership

If you have a concern or issue with a Dealership:

Talk to the dealership first. Begin with the department in question, and if there is still an issue, you can talk to the General Manager or Owner. At this point, you may want to send an email to the General Manager or Owner, outlining the issue, and how you would like to resolve it. By this stage, most issues have been resolved.

Further options if it is a product issue:

    • Contact the manufacturer if applicable. Several manufacturers have customer complaint resolution procedures.
    • Contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP), at 1-800-207-0685 or www.camvap.ca. CAMVAP is a program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration under the CAMVAP program.
      CAMVAP is available at no charge to the consumer and can be accessed in all Provinces and Territories in Canada.
      CAMVAP is an effective way to settle disputes. An independent and neutral arbitrator is assigned to each dispute and makes a decision that is fair to both the vehicle owner and the vehicle manufacturer.

If your issue is still not resolved:
Contact the Consumer Protection Office of Manitoba at 204-945-3800, 1-800-782-0067 or online at: www.gov.mb.ca/justice/cp/cpo/
The Consumer Protection Office administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act and The Business Practices Act. The Consumer Protection Office hears, mediates and investigates consumer-related complaints.