Issues with a Dealership
If you have a concern or issue with a Dealership:
Talk to the dealership first. Begin with the department in question, and if there is still an issue, you can talk to the General Manager or Owner. At this point, you may want to send an email to the General Manager or Owner, outlining the issue, and how you would like to resolve it. By this stage, most issues have been resolved.
For dealerships that are part of the Sales Certification Program, submit a formal complaint.
Summarize your complaint in writing and include the following information:
- The name of the salesperson and the dealership name and address
- The action or situation that you believe was unfair. Please include dates and as much detail as possible
- The action you have taken, if any, to resolve the situation
- Your name, address and phone number, so you can be contacted to provide further information, if necessary
Mail or email your complaint to:
Manitoba Motor Dealers Association
301-1780 Wellington Ave
Winnipeg, MB R3H 1B3
Your complaint will be reviewed by the Administration Committee. If further action is warranted, the complaint will be investigated by the committee, who will determine whether the Code of Ethics has been violated.
You, the salesperson, and the dealer who employs the salesperson will be notified in writing of the outcome of the investigation.
Further options if it is a product issue:
- Contact the manufacturer if applicable. Several manufacturers have customer complaint resolution procedures.
- Contact the Canadian Motor Vehicle Arbitration Plan (CAMVAP), at 1-800-207-0685 or www.camvap.ca. CAMVAP is a program that allows disputes between consumers and vehicle manufacturers to be resolved through binding arbitration. Disputes about alleged defects in the assembly of a vehicle or implementation of the new vehicle warranty are eligible for arbitration under the CAMVAP program.
CAMVAP is available at no charge to the consumer and can be accessed in all Provinces and Territories in Canada.
CAMVAP is an effective way to settle disputes. An independent and neutral arbitrator is assigned to each dispute and makes a decision that is fair to both the vehicle owner and the vehicle manufacturer.
If your issue is still not resolved:
Contact the Consumer Protection Office of Manitoba at 204-945-3800, 1-800-782-0067 or online at: www.gov.mb.ca/justice/cp/cpo/
The Consumer Protection Office administers consumer protection legislation for the province of Manitoba. The statutes include: The Consumer Protection Act and The Business Practices Act. The Consumer Protection Office hears, mediates and investigates consumer-related complaints.